What are the processing times for Enable New Zealand equipment service requests?

A guide to Enable New Zealand's processing times for Bands 1, 2 and 3 equipment and specialised equipment.

Band 1 equipment

Band 1 equipment is provided within 5 working days. This is a requirement under the Ministry of Health contract.

Band 2 and 3 equipment

Enable New Zealand aims to provide these items within 15 working days. The Ministry does not specify a time frame for Band 2 and Band 3 equipment.

Specialised equipment to be modified or refurbished

Modifications or refurbishments generally take more than 15 working days. EMS advice, warehouse stock checks, parts etc may be required.

Want to know the current processing dates?

Please contact Enable New Zealand.

Go to Enable New Zealand - Contact us (external website)

 

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